How does it work?
FAQ – Frequently Asked Questions
Before you place your order
What does the entire process of purchasing fronts look like?
Will you make a front in an unusual format?
Yes , each model can be ordered "made to measure" with an accuracy of 1 mm; the configurator allows you to purchase any format
Do I have to pay extra for a custom color?
No – any RAL, NCS or ICA code is priced the same as the colours in the collection.
What disc do you use?
For the production of lacquered and veneered fronts, we use an FSC®-certified MDF core, while for plywood fronts we use aesthetic, high-quality birch plywood.
Can Ogony fronts be combined with IKEA fronts?
For the production of lacquered and veneered fronts, we use an FSC®-certified MDF core, while for plywood fronts we use aesthetic, high-quality birch plywood.
Can I order assembly?
Yes , we offer assembly services in the Kuyavian-Pomeranian Voivodeship.
Contact us for details.
Are hinges included with the fronts?
No, hinges are not included with the fronts. They must be purchased separately from IKEA.
Can the grain of the fronts be matched in the case of veneered fronts?
If you'd like the grain to match between adjacent fronts (e.g., between drawers or doors in the same section), let us know when ordering. Once you've provided the appropriate dimensions and layout, we'll prepare the pieces with a continuous grain.
Can the colors on the sample differ from the order?
In the case of lacquered fronts, the sample is made of the same material and using the same technology as the final front – there are no color differences. However, it is worth remembering that the color on a larger surface may be perceived as slightly lighter or darker depending on the lighting and surroundings.
In the case of veneered fronts, slight differences in shade or grain are acceptable—this is due to the natural properties of the wood. Each veneer is a unique piece of veneer, so no two pieces are identical.
Showroom & Design Support
Where can I see the fronts live?
- More style and individuality
- Better quality materials and workmanship
- Polish production
- Full compatibility with IKEA systems
- Hassle-free assistance at every stage
Can I receive a quote based on the project?
Yes, we'll prepare a personalized quote for you based on your design. Send us technical drawings, visualizations, or a kitchen plan file (e.g., from IKEA Planner) to kontakt@ogony.pl , and we'll get back to you with a quote and any suggestions for fronts and accessories.
Do you help with selecting colors and cutters?
- More style and individuality
- Better quality materials and workmanship
- Polish production
- Full compatibility with IKEA systems
- Hassle-free assistance at every stage
Is it possible to get help from a designer?
Yes, we work with experienced designers who specialize in IKEA-based kitchen designs. If you need help with designing a kitchen or visualization, please contact us.
Do you also make custom kitchens?
Yes, we are also able to prepare a personalized kitchen upon request.
Delivery and complaints
What is the order processing time?
Delivery times depend on the selected material and order type. Current delivery times can always be found on the specific product page. For fronts for IKEA and Vintage Furniture systems, delivery times range from 5-6 weeks.
How will you deliver my order?
We carefully pack the fronts in cardboard boxes and secure them on a pallet. The finished order is shipped via courier or delivered directly to the customer, depending on the size of the shipment and the delivery location.
Is it possible to collect in person?
Absolutely, the fronts can be picked up at our showroom in Bydgoszcz
How can I file a complaint?
You can submit a complaint by email to kontakt@ogony.pl. In your complaint, please describe the problem, provide your order number, and attach photos showing the defect or damage.
How long does it take to process a complaint?
We process complaints within a maximum of 14 business days , but we usually respond much faster.
Additional information
What is a blend?
This is an element that fills the space between the last body and the wall.
If you plan to have drawers against the wall, include a fascia or side panel so that the drawer can open freely.
How to install a diffuser?
The diffuser is screwed directly to the body or cover panel.
How to align the front with the fascia?
You can glue the fascia to the masking panel mounted underneath - this way you will obtain a uniform surface with the front.
What is a side panel?
This decorative finish is applied to the side of the cabinet body, matching the color of the fronts. It is used for aesthetic or functional purposes.
– 12 mm – decorative version
– 18 mm – recommended when installing a dishwasher or as a supporting element
How to install the side panel?
The side panel can be glued or screwed to the inside of the body.
Will the inside of the painted side panel be white?
As standard, the side panels at the height of the body on the inside are white.
If you order a floor-length panel (covering the body and plinth), its inner edge will be painted in the color of the front to a depth of several centimeters – so that the white panel is not visible when opened.
If you would like the entire interior to be painted in the color of the front, please contact us and we will prepare this option upon request.